We are always happy to see your pet, no concern is too small. We are here to help you and your pet afterhours, in whatever way we can.

You are always welcome to give us a call before coming down, and one of our experienced nurses can try and give you advice on whether you should visit us or one of the emergency centres instead. Unless it’s a critical emergency, we are always happy to assess your pet, even if they need to be referred to the emergency centre afterwards. If we do refer your pet, we will charge a slightly lower consult fee, as we understand a trip to the emergency centre can become costly.

We see non-life-threatening cases that may not be suitable for emergency hospitals. Emergency hospitals work off triage – which means higher urgency cases will always be seen first. If you present with your pet to emergency with non-life-threatening diarrhoea, vomiting, ear infections or itchy skin, you will likely have a several hour wait and $300+ consultation fee ahead of you. If you present to the Walk In Clinic for Animals, we will see you in order of presentation – which means if you’re in the clinic first thing, we will see you immediately! Even during our busy periods, waiting time is generally less than 1.5 hours. Our consultation fee is significantly less too – we charge $195 to see a veterinarian at night.

This can be highly variable. Average wait times vary from 1.5 hours at our peak, to less than 5 minutes during quieter periods. We will always update you on the wait time when you call, and when you’re in the waiting room, so you will never be in the dark regarding the expected wait time. You can reduce the wait time by doing your new patient form online ahead of time. Just follow this link and input your information.