FAQ’s – Frequently Asked Questions
Open every evening, 7pm – 10:30pm
Walk In Clinic For Animals
FAQ’s – Frequently Asked Questions
Here when you need us
Here are the most commonly asked questions that we get here at Walk In Clinic for Animals.
A quick guide
Where should I go if my pet has a problem after-hours?
✅ Suitable for a consultation at the Walk In Clinic for Animals
Call us on 0482 092 824 and let us know you are coming
- Ear, eye and skin irritations and infections
- Abscesses and lumps
- Mild traumatic injuries
- Soreness and lameness
- Coughing
- Sneezing and nasal discharge
- Anal gland issues
- Gastrointestinal upsets or changes in appetite
- Recent dietary indiscretion
- Recent ingestion or exposure to toxin/poison (if asymptomatic)
- Mild allergic reaction
- Urgent vaccinations
- Check-ups
❌ NOT suitable for a consultation at the Walk-In Clinic
Proceed directly to nearest emergency hospital
- Collapse and loss of consciousness
- Not breathing or struggling to breathe
- Active choking
- Active seizure activity or neurological abnormalities
- Uncontrolled bleeding
- Severe traumatic injuries, especially involving sensitive or internal tissues
- Sudden abdominal bloating
- Straining unproductively to urinate or defaecate
- Snake envenomation, and
- Tick Paralysis
Other FAQs
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I’m worried about my pet, but I’m not sure if there is anything seriously wrong. Should I come down still?
We are always happy to see your pet, no concern is too small. We are here to help you and your pet afterhours, in whatever way we can.
What if my pet needs overnight care or hospitalisation, should I still come down?
You are always welcome to give us a call before coming down, and one of our experienced nurses can try and give you advice on whether you should visit us or one of the emergency centres instead. Unless it’s a critical emergency, we are always happy to assess your pet, even if they need to be referred to the emergency centre afterwards. If we do refer your pet, we will charge a slightly lower consult fee, as we understand a trip to the emergency centre can become costly.
What is the difference between the Walk In Clinic for Animals and the afterhours emergency centres?
We see non-life-threatening cases that may not be suitable for emergency hospitals. Emergency hospitals work off triage – which means higher urgency cases will always be seen first. If you present with your pet to emergency with non-life-threatening diarrhoea, vomiting, ear infections or itchy skin, you will likely have a several hour wait and $300+ consultation fee ahead of you. If you present to the Walk In Clinic for Animals, we will see you in order of presentation – which means if you’re in the clinic first thing, we will see you immediately! Even during our busy periods, waiting time is generally less than 1.5 hours. Our consultation fee is significantly less too – we charge $220 to see a veterinarian at night.
What is the average wait time to see a vet at the Walk In Clinic for Animals?
This can be highly variable. Average wait times vary from 1.5 hours at our peak, to less than 5 minutes during quieter periods. We will always update you on the wait time when you call, and when you’re in the waiting room, so you will never be in the dark regarding the expected wait time. You can reduce the wait time by doing your new patient form online ahead of time. Just follow this link and input your information.